I recently came across this store while shopping around in Lynnwood. Once I walked in I had no idea where to start looking; this store is huge! And as if a wide floor selection isn't enough, I later found out that they will special order what you want if they don't have it! Since I was looking for a bedroom set and a couch for the living room,I had a rough estimate of what I wanted to spend. The sales lady was very understanding and even accommodating when trying to find what I needed in my price range. Even after I had purchased my furniture, I received a call from the manager asking how my recent move went and how I'm enjoying my furniture! Overall, the Ritz Furniture Gallery has a great variety of furniture, accommodating prices, and most importantly unlike a lot of places out there, this place has real people as their staff; not just a salespeople.
Our new recliner was delivered today 09/19/14.
We custom ordered a broyhill couch, and love seat and a custom colored leather recliner.
I was told about up to 6 to 8 weeks due to "special order" status. Imagine my surprise when Cathy called me to let me know the couch and loveseat were in and ready for delivery 9/6/14!
Pushy uncomfortable sales. Stock wasn't too impressive
We would definitely recommend Ritz furniture gallery for any of your furniture needs.
If I could give this store a no star rating I would. I was treated horribly by the older woman, who I assume is the owner. Also, she was trying to get me to leave so she could close the store early and told me that I could sign up for delivery but just call in the morning if I had a truck and come get my mattress. I did exactly that and no one answered the phone for 3 hours. So I drove there and was told my mattress was out for delivery which took another hour and a half to get there even through I lived less than a mile away. The topper of all this is that she sold me a QUEEN mattress and then delivered a FULL mattress. I believe this to be very unethical, and at $1000 was hoping to have this bed for a long time. Classic bait and switch. And of course they don't have returns, so I couldn't return the bed that I ended up with. I am reminded of how horrible this company is every time I go to bed on my tiny mattress.
We now have a most favorite furniture store due to excellent customer service and good follow up by Cathy and George. Our furniture is beautiful and SO well made, were extremely satisfied!
we had the MOST positive experience buying furniture from Ritz furniture gallery. We went in to their store August 10th. We had visited 11 other furniture stores to find just the right look.
The coffee tables we purchased for over $200 each are wobbly and the screws can not be tightened because they are stripped in the particle board. I would have thought at this price they would have been real wood! Also, the back of the couch we purchased moves feeling like it's going to collapse if we lean on it too much. I called & spoke with the owner, who pretty much called me a liar, (she told me the one in the showroom doesn't do that....?) to see if they could send someone out to look at the furniture. An appointment was scheduled then canceled. That was 3 months ago and she still has not called me back to reschedule. The prices are high, while the customer service and quality of the furniture is low!! Shop elsewhere!!
George the son and Cathy the manager were extremely helpful in providing good advice along with great fabrics to choose from.
Ritz Furniture Gallery is a US Furniture Store based in Lynnwood, Washington. Ritz Furniture Gallery is located at 20423 WA-99, Lynnwood, WA 98036, USA.
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