Yes, delivery glitch. But they made it right. That goes a long way for me. Customer service is huge with my work and it showed with this company the way they handled the delivery and made everything correct. The delivery team was great they made sure everything was well and in working condition before I signed off on anything. I can't say enough good things about this company and I will continue to purchase items from them in the future. Thanks again to the staff at the Lynnwood store and thanks again to the organization for answering my email and calling back quickly- it made all the difference.
~ Tina Marier
Good furniture selection, could not get assistance to save my life. Going to pass on this one from now on.
Bravo to La-Z-Boy!
I got help from a gentleman named Mike. He was very knowledable and extremely helpful. One of the best experiences ever!
Friendly, helpful, knowledgeable staff. Weird configuration of recliners. Higher end, leather, powered recliners up one end, & down the other end is another recliner section comprising mostly manual (but some powered) recliners. If you're deciding by comfort (as we were), you can end up running a marathon from one end to the other. Take a water bottle!
What a disappointment it has been to deal with La-z-boy. We came to your Lynwood wa store on march 28th to place a furniture order because we thought it would be better to spend the extra money for higher quality furniture, but we were wrong, We purchased a recliner sofa and a regular sofa and only a month after ownership the sofas starting having issues, the recliner sofa needs a new reclining chair and the other sofas cushions have already lost their shape and now it looks like a cheap piece of furniture. I was told that Lazboy does not use foam in their cushions anymore and that that is the reason why the cuchiosn lose their shape so fast. I called in on may 26th to have a technician come in and the technician was not able to come until June 17th! The technician was very nice. The warranty department called me to tell me that my replacement piece had been ordered, but no time frame was given. My furniture is so new it should not have any issues I do not feel confident on my purchase at all. I have called customer care and the Lynwood location several times and people give you the run around and vague information to how to solve our problem. Your company does not care about customer service at all, your staff is rude and sarcastic. I have tried to contact the general manager of the Lynwood store Sherri (but she is always unavailable), Mike R who oversees the Lynwood location and have left messages with Brenda L in corporate and to this day nobody has made an effort to reach back to me. I would not recommend La-z-boy furniture to anybody the quality furniture they used to have is gone and their customer service is terrible.
La Z Boy Furniture Galleries is a US Furniture Store based in Lynnwood, Washington. La Z Boy Furniture Galleries is located at 19230 Alderwood Mall Pkwy #180, Lynnwood, WA 98036, USA.
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