After visiting the Seattle University Village location I was not excited about stepping foot in another Apple store. However, at this particular location my experience was completely different. Employees were friendly, smiled and helpful as they could be. My wait time wasn't too bad and they did have people ahead of me but when I was told it would be about 10-15 minutes..it was under that. I live in North Seattle and will drive to this location again for service because of their friendly attitudes.. I won't be going to the U district location again EVER.
Every time I have visited this store, they have many available staff members to greet and schedule you. Although the wait time was an hour we were offered an appointment which my boyfriend gladly took, and I was helped by the scheduler without needing to make an appointment. This store was packed, very popular. We have gone a few times before, the staff is so kind, insightful and helpful.
I had an appointment with the Genius Bar, showed up late but they were still able to get me checked in. The store was crowded and very busy but I was able to get a tech within about 20 minutes. Not too shabby since I was late in the first place but the tech who helped me Alex was very professional and was able to assist me in troubleshooting my device and had me on my way in about 10 minutes with a replacement!
I left a computer to be repaired, they never contacted me, not by phone not by mail. I am traveling and it needs to be shipped to another city Before I leave . I am very unhappy about the way they dropped the ball on this. Apple is an extremely wealthy company, their customer service used to be excellent, what is happening?
I came into the store recently and was quickly helped by a very tall and smiling employee named Stephen. He was very patient with all my questions and answered them in a way that was both helpful and understandable. I was able to quickly find the product I was looking for and select the model that would meet my needs based on his help. Very Grateful!
Apple Alderwood Mall is a US Electronics Store based in Lynnwood, Washington. Apple Alderwood Mall is located at 3000 184th St SW, Lynnwood, WA 98037, USA.
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