Someone used my account info fraudulently in this store. They got away with over $1600 at my expense.
My boyfriend bought me a diamond necklace from the Zales website. When I actually received the necklace, I came to realize that they sent me a pendant with a smaller diamond than what my boyfriend had ordered and paid for.
Basically, to make a long story short, we ended up leaving WITHOUT a necklace, and we have been extremely inconvenienced by and error made by Zales. We will never return to the Alderwood store again.
I went into a the store with my boyfriend to look at engagement rings. We knew we were going to finance some of it so we wanted to see how much we could afford. We walked out of the store empty handed and two weeks later I get a Zales Credit Card in the mail. I NEVER wanted a credit card from here and quiet frankly didn’t even like the girl helping us. I’m so mad they signed me up for something I didn’t even ask for.
We never once asked her to return the necklace, and it would've been nice if she had explained the process to us prior to taking any action, because once she did it, she said she couldn't undo it. Jessica got (who I'm assuming was) her manager involved, who basically told us there was nothing she could do to help us since the return had already been started. I asked her why she couldn't match the price we paid online, especially since it was ZALES' error, and not mine, but she said they are not connected with the online store.
This is absolutely ridiculous cause now I have to take time out of my day and cancel the stupid thing.
One of the worst customer service experiences I've ever had. Jessica and the older lady that were working last night were horrible.
The worst customer service experience I have ever encountered. The manager, Crystal has a huge attitude and lacks people skills. She doesn't even know how to smile. I have gone in the store several times for the last year due to a problem I have with my 1 year old engagement ring and wedding band and not once has she showed interest in solving my problem other than just doing the bare minimum. Not once has she even just acknowledged my frustration or apologized. All she says is "my hands are tied". Also the older lady in the store is absolutely horrible. She helped my husband and I when we were shopping for rings but, we ended up buying our rings from another store. When she found out she's been awful with us since then. When we walk in the store she pretends we are not there even if no one else is available to help us she'll go in the back room just to avoid talking to us. We have told everyone to not go there because of this awful customer service. My sister just got engaged and they ended up going somewhere else. We will never buy anything from there again.
The manager told us we needed to call a phone number and deal with the customer service department and she couldn't make any guarantees that they would honor the price we had originally paid.
They are pushy and shady and I will never buy ANYTHING from here... EVER.
We took the necklace to the Zales store at Alderwood and explained to them what happened and Jessica confirmed that they did in fact send a smaller diamond. We asked if we could exchange the necklace and get the correct one that we ordered and paid for. Jessica proceeded to RETURN the necklace and informed us that it may take several days for the refund to appear on our account, and then told us we would need to repurchase the necklace, but we wouldn't be able to get it for the same price we paid since we used an online promo code.
I have yet to buy anything here but the two times I have gone in with my fiancé, I receive top notch service.
Zales is a US Jewelry Store based in Lynnwood, Washington. Zales is located at 3000 184th St SW #978, Lynnwood, WA 98037, USA.
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