Terrible company on its last legs. I wish I never would have done business with this company. Long story short I bought my wife's engagement ring here in 2008, and was up sold the lifetime warranty with the catch that it needs to be inspected every 3 months. This was at the Bellevue location. I was assured they would not be going out of business anytime in the future. SURPRISE!! Store is closed!! Awesome! Now we get to kill an entire day off in traffic 4X a year driving up to lynwood, what a major inconvenience considering we live 2 minutes from bell Sq and we never go up north. I will *NEVER* do business with this company again, I regret not going with Shane Co. They are highly recommended.
Honestly, I am very happy we happened to walk into this place. Not only are they very professional, but the whole staff is very knowledgeable about all your options. I am defiantly going to recommend everybody here!
Very happy with my purchase!
It's my go to for all my jewelry love this place. Our lyrics would change the commition attitude but still nice people
I worked with Adam and had a fantastic customer service experience! We had to get my husband's ring checked on for his bi-annual inspection and Adam took great care of us!
Do NOT get your rings here especially wedding bands. We had purchased a wedding band for my husband about 6 weeks in advance. We even took the time to size his finger and order it. But mostly they were so focused on trying to get us to sign up for their credit card (wasn't interested at all) she even went into detail about how she got a little incentive because their particular store (alderwood) got a certain amount of customers to sign up and she's "on a roll". Weeks go by and we never hear from them. We finally gave them a call to hear about our order status and they said they've been "trying" to call us for a question about the size (basically, what size did we need although we already sized it and saw them write it down on the order). We had to call them every day for a week leading up to our wedding day and they just said "nope, not in yet" On our wedding day, an hour before our ceremony begins, i get a voice message from Helzberg saying "hi, congratulations on your wedding day today. The ring came in so pick it up anytime" Our venue was over an hour away and ceremony was already beginning. After the wedding, I had a little chat with one of the associates and she said "oh well, at least you have it now, right?" need less to say, I am not happy with any of this. If they would have just told us from the beginning that it wasn't enough time or cutting it close, we would have not bought it from there. But they wanted our money so they didn't say anything. If you want a wedding band on your wedding day....do NOT buy from this company. Or sign up for their credit card!
Helzberg Diamonds is a US Jewelry Store based in Lynnwood, Washington. Helzberg Diamonds is located at 3000 184th St SW #502, Lynnwood, WA 98037, USA.
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