Update 6/18/2017: Staff has changed here. Guess that is to be expected but the experience is certainly poorer. Gave them three tries with the new staff and the knowledge and experience remain sub-par. Guess it is time to start looking around for another shop. Reducing to a 3 star review.
I needed some upgrades to my road bike, Gotta tell you that Mike and Cody are fantastic guys to work with!! They made me feel very comfortable and they are so laid back and extremely knowledgeable!! Fun as well!! Go see them for any of your biking needs!!
I got my girlfriend a bike she absolutely loves thanks to the help of Jared. He shared so much knowledge with us, I'll definitely seek him out next time I'm there!
Went here prepared to buy a bike. We weren't greeted when we walked in. After walking around and picking out a bike i waited about ten minutes for someone to ask if we needed help. after waiting, i saw a man standing behind the register doing nothing. Asked him if he could help, he did. He said he forgot his keys at the register. I waited again for about ten minutes and he never came back. After hunting him down i found him helping another customer. Huh?
Over the last month my family and I have visited the Lynnwood store multiple times. Our experience has been outstanding. We visited multiple bike stores while researching road bikes for my son and me. The Performance Bike team at the Lynnwood store went out of their way to help us find just the right bike and configuration for us. They moved bikes from other stores up to Lynnwood so I could try different frame styles and bikes to find the best fit for me. Ultimately we purchased two road bikes from Performance Bikes and the multiple positive experiences were a big factor. I understand that service and quality are dependent on the employees you engage with. While not all staff at other Performance Bike stores were knowledgeable a real effort was made at the Lynnwood store to provide us with great help while teaching and coaching newer employees. The company’s policies allow customers to work with whoever they are comfortable and favor the customer when trying new equipment. We will certainly continue to shop here.
Original.
I could list the more things that went wrong. I stuck around and was able to do a test ride... but inside i left a long time ago. I didnt buy a bike and took my money to Seattle. Their loss
I ordered a bicycle and bought a bag from this location. The service at the time was slow, distracted, and uninterested. Two days later they called to tell me that they had over sold that bicycle and could not provide it to me. There was no apology and they had the amount to refund wrong. I called that same evening while looking at my receipt and told them that they had the wrong amounts. They refused to believe me. I decided that enough was enough so I brought the bag in to return it so that I could receive my money back in full. They once again gave me an amount that was short by $40-50. When I pointed this out, their response was that their new inventory system was not very good and that they had to email their manager and help desk to get me my money back. I left with the bag since I refused to leave empty handed and trust that my money would magically appear when I had no leverage. Then I wrote this post. I cannot yet say whether I will eventually receive my money back, but I can tell you that Gregg's Cycle is very close and I will be taking my business there from now on. I would not recommend this store to friends.
Performance Bicycle is a US Bicycle Store based in Lynnwood, Washington. Performance Bicycle is located at 3225 Alderwood Mall Blvd, Lynnwood, WA 98036, USA.
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