My friend and I had an appointment but apparently that doesn't matter. We ended up having to wait before we were helped. Then after my friend's pedicure was finished the lady said she would be right back to do her manicure. A half hour later the lady STILL hadn't returned. She had gone to do someone else's pedicure and left us waiting there. We finally had to ask someone if she was ever going to get her manicure done. It was finally after 45 minutes that someone ever came back. WORST customer service I've ever experienced. And on top of all of that the prices are outrageous. Most expensive around and for poor customer service. NEVER returning here again.
This place looks beautiful and is in a great location. I went in for a pedicure and was instructed to select polish. The display was messy and splotched with polish. Most of the bottles contained little to no polish. I wanted a burgandy color with a sparkly quality but there was none. My preference seems like a common one and I feel this choice should be available considering the price of the service. I left without getting that pedicure. I guess stocking polish and keeping that area tidy is an overlooked aspect of this business.
The place looks really nice but one of the ladies was rude when I told her I didn't like the color after only putting it on one finger. She told me I couldn't change my mind after I already picked it. Thankfully another lady walked up and allowed me to switch colors. I don't understand why that would be a problem. Then it felt like she gave me the cold shoulder through the rest of the process.
I always get my nails done here and most of the time either Lee or Tony does my nails. And both of them ALWAYS do an amazing job. Like Lee or Tony will do my acrylics and I can let them grow out for almost 2 months without any of my nails breaking. It’s amazing for someone like me who is too busy to come in every 2 weeks for a fill. But over the last two years I’ve had every person there at some point do my nails and it’s always been great. These amazing people are such hard workers and so kind. You can walk in the spa at any time of day, on any day of the week and you’ll see the exact same handful of people working. They all work 6-7 days a week and breathe nasty chemicals all day long to support their families as well as make the rest of us beautiful. I love this spa and I would never get my nails done anywhere else. I’ve read a lot of the other reviews for Casabella and some of them truly disgust me. I will never understand how some people can walk into this spa and complain nonstop when this staff is so dedicated to their work. Don’t take the casabella staff for granted, they risk their health everyday and always provide their best service.
LOVE this place. Fantastic service, very helpful and polite! Also LEE is the best he always gives me exactly what I ask for plus my nails NEVER break I can go weeks without filling and he is super tedious and kind. Deff recommend this place and to try every service they provide. Let lee do your nails!
Casa Bella Spa Nails is a US Spa based in Lynnwood, Washington. Casa Bella Spa Nails is located at 18411 Alderwood Mall Pkwy, Lynnwood, WA 98037, USA.
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