Great shoes, been wearing them for years. Had to buy the last 3 pair online due to the sparse inventory here. Staff folks want to be helpful, but can't fit a person on site if the size isn't there. Finding that to be typical at other stores, too.
I went here yesterday to exchange and get properly fitted for my 928's for work. The service I received from the Assistant Manager at this location was SUPER AMAZING. He helped me tremendously as I hobbled in with hurting aching feet and he took the time to insure that I got into a shoe that was going to be comfortable on my feet . I left here feeling more than happy. I observed the entire staff providing superior customer service. I highly recommend this location. And thank you!
Great experience, told guy what I needed and they had it in stock. Fast and friendly. Somewhat limited options since the store is small but they try to represent a good cross section of what NB has to offer in a retail setting.
Bought New Balance boots in 2010, and they worked very well for me. I wore them out, and then some, because I couldn't find replacements that fit both in the heel and the plantar areas. After trying to find a replacement pair at closer stores, both New Balance and other brands, I decided to try the Alderwood New Balance store, despite reading the previous highly negative reviews about the service. I called first, and talked to Joseph (Joe), who assured me that they had replacements that were in the size and extra-wide widths that I needed. When I got there, Joe was very helpful in finding the best boot model and size, and put a *lot* of effort into checking the fit, and looking for available sizes and colors at the manufacturer, and at other stores, for the model of boot I finally selected, which was a recently discontinued style (1069). He also took a lot of time sizing and finding a pair of sandals and for me. I wound up buying boots in stock at the store, and buying sandals that will be mailed in the next few days from a store in Oregon. The service by Joseph was absolutely excellent, and I would recommend the store to anyone.
The store is nice but the fact that they don't carry the new balance Skate shoes is really disappointing.
New Balance Alderwood is a US Shoe Store based in Lynnwood, Washington. New Balance Alderwood is located at 3000 184th St SW #200, Lynnwood, WA 98037, USA.
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