Melissa, the store manager, called me back that day! She apologized and said they had been calling all the stores looking for one and they had my size in Spokane! She had it shipped to the Lynnwood location and called me to let me know it was steamed and ready for me! Such great customer service, I did not expect it AT ALL. I love Francesca's and have been shopping here for years, just another reason to add to why I love this store.
Amanda
I wanted to let your office know about an experience I had with your stores. I had fell in love with a dress at the Seattle location but needed a small and they only had x-small. The associate called the Lynnwood store and they had a small! They usually only do 24 hour holds but she assured me that we could do a 3 day hold since I was going out of town, even though I offered to pay for it right away. 3 days later my boyfriend was going to pick up the dress for me so I called to make sure it was ready to go when he got there. The lady I spoke with apologized and told me that the staff must have not communicated it was a 3 day hold and put it back on the floor and it had sold. I was very disappointed and looked online trying to find that dress but had no luck.
Good Afternoon,
Francesca S is a US Shoe Store based in Lynnwood, Washington. Francesca S is located at 3000 184th St SW, 494, Lynnwood, WA 98037, USA.
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