Exchanging was terrible. We exchanged glasses in another mall and they make us go to that store to get a refund, they don't let you get a refund here only a gift card. Completely terrible would give 0 stars if possible.
Purchased a 200 dollar pair of Oakley's 3 months ago, the transaction just now came through. Within a month is not ideal but still understandable, but 3 months is ridiculous. Called to ask why it had taken so long and the "assistant manager" Chris told me "I don't see what the big deal is? The transaction came through you just had to wait longer." The kid obviously still lives with his mom and doesn't understand bill paying, but the big deal is that you adjust your spending according to your known transactions for the month, and an un-expected 200 dollar withdrawal isn't exactly up to par. The kid obviously needs to brush up on his management skills as well because that is not how you treat a situation with a paying customer. It would not have been a huge deal if I would have gotten either an explanation, or if there was none, an apology. But instead "I don't see what the big deal is, it will come through when it comes through" is what I got. Will not be buying sunglasses from a Sunglasses Hut again.
Great service very helpful
Sunglass Hut is a US Shopping Mall based in Lynnwood, Washington. Sunglass Hut is located at 3000 184th St SW, Spc 566, Lynnwood, WA 98037, USA.
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